Honest Technology

LIMITED HARDWARE WARRANTY

WARRANTY COVERAGE:
This warranty is valid in the United States or in countries where the Product was sold by authorized retail and distribution partners. Honest Technology Inc. (“HONESTECH™”) warrants this Product (including any accessories) against defects in material or workmanship. HONESTECH warranty obligation is limited to the terms set forth below for Honestech products with hardware or CE product.

  • 1. For a period of 90 days from the date of original purchase, if this Product is determined to be defective, Honest Technology will replace the Product with new or refurbished product, at its option, at no charge.
  • 2. In addition, for the period of 91 days through 365 days from the date of original purchase, if this Product is determined to be defective, Honest Technology will replace the Product (with new or refurbished Product), at its option, for a replacement fee.
Note: Software only (www.honestech.com/sw-warranty) products are not applicable here.

WHO IS COVERED:
HONESTECH warrants the product to the original purchaser or the person receiving the product as a gift against defects in materials and workmanship as based on the date of original purchase (“Warranty Period”) from an Authorized Retailer. The original sales receipt showing the product name and the purchase date from an authorized retailer is considered such proof.

WHAT IS COVERED: HONESTECH warranty covers new products if a defect arises and a valid claim is received by HONESTECH within the Warranty Period. At its option, HONESTECH will either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new, or serviceable used parts and is at least functionally equivalent or most comparable to the original product in HONESTECH current inventory, or (3) refund the original purchase price of the product. HONESTECH warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original product’s warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes HONESTECH’ property. When a refund is given, your product becomes HONESTECH’ property.

Note: Any product sold and identified as refurbished or renewed carries a ninety (90) day limited warranty. Replacement product can only be sent if all warranty requirements are met. Failure to follow all requirements can result in delay.

WHAT IS NOT COVERED - EXCLUSIONS AND LIMITATIONS:
This Limited Warranty applies only to the new products manufactured by or for HONESTECH that can be identified by the trademark, trade name, or logo affixed to it. This Limited Warranty does not apply to any non-HONESTECH hardware product or any software, even if packaged or sold with the product. Non-HONESTECH manufacturers, suppliers, or publishers may provide a separate warranty for their own products packaged with the bundled product. HONESTECH is not liable for any damage to or loss of any programs, data, or other information stored on any media contained with-in the product, or any non-HONESTECH product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty. This warranty does not apply (a) to damage caused by accident, abuse, misuse, misapplication, or non-HONESTECH product, (b) to damage caused by service performed by anyone other than HONESTECH or HONESTECH Authorized Service Location, (c) to a product or a part that has been modified without the written permission of HONESTECH, or (d) if any HONESTECH serial number has been removed or defaced, or (e) product, accessories or consumables sold “AS IS” without warranty of any kind by including refurbished HONESTECH product sold “AS IS” by some retailers.

RETURN POLICY:
All returns require an RMA (return merchandize authorization) and are considered on a case-by-case basis only. Users must contact customer support team before being considered for a refund. UNOPENED products that were purchased from our e-store (www.honestech.com) can be returned within 30 days of receipt. Additionally, there will be a restocking fee of $10 on all returns for refund. All shipping fees are NON-REFUNDABLE and return shipping is not covered by Honestech. We may waive the restocking fee if the product is found to be defective.

This Limited Warranty does not cover:

  • Shipping charges to return defective product to HONESTECH.
  • Product repair and/or part replacement because of improper installation, connections to improper voltage supply, abuse, neglect, misuse, accident, unauthorized repair or other cause not within the control of HONESTECH.
  • Damage or claims for products not being available for use, or for lost data or lost software.
  • Damage occurring to product during shipping.
  • A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications.
  • A product used for commercial or institutional purposes (including but not limited to rental purposes).
  • Product lost in shipment and no signature verification receipt can be provided.
  • Failure to operate per User Guide.

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. HONESTECH SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY.

Some states do not allow the exclusions or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

Please contact Honest Technology for the limited warranty information. To obtain warranty service, you must send the Product in either its original packaging or packaging offering an equal degree of protection directly to Honest Technology. For international English phone support, please send your contact information via email, and our agent will contact you within 2 business days.

Honest Technology Customer Support Center
+1-512-346-3700
support@honestech.com
P.O. Box 26365 Austin, TX 78755 U.S.A.

Or Visit Website:
http://www.honestech.com/support
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